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Booking emails answered while you're on the road.

You're mid-treatment, or on the road to the next client. Someone emails asking what an hour's massage costs and whether you can do Thursday evening. By the time you park, a reply is in your Gmail drafts. It has your price, your own questions and real gaps in your diary. You read it and press send.

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Sound familiar?

You can't answer while you're driving or with someone.

Mobile massage therapists, beauty therapists, reflexologists and foot health practitioners say it on their own websites. If I don't answer, I'm with a client or driving, so leave a message. Please include your postcode.

That's what a busy round looks like. But the emails still need a reply. And most of them ask the same things. What does it cost? When can you come? The answers are in your price list and your diary.

So the first draft can be written from those, while you work.

Two examples

A price question, and one it hands back to you.

Chris · 8:40pm

Hi, how much for an hour's sports massage at home? Any chance of Thursday evening?

Drafted, waiting for you

Hi Chris, Thanks for getting in touch. A sports massage at home is £55 and takes about an hour. Here are a few that are free: • Thursday 15th at 6.30pm • Friday 16th at 10am • Saturday 17th at 9am What's your postcode, so I can check you're in my area? What's the best number to reach you on? Just let me know which suits — nothing's held until you say yes.

What it did. Price and length from your list. Times from the real gaps in your Google Calendar, inside your working hours, with the gap you set after each booking. The postcode question is yours, word for word. It was asked because the email didn't say where Chris lives.

Pat · 7:05am

Hello, I had a knee operation in June. Is it OK to have a massage yet, and how much is it?

Drafted, needs you

Hi Pat, Thanks for getting in touch. Let me check that one for you properly rather than guess, and I'll come straight back to you as soon as I can.

What it did. It spotted something medical, so it didn't try to answer. You get a holding reply and a note: "This mentions something medical. Please answer it yourself." That email never leaves my server.

Examples, with invented clients and invented prices. Yours would use your own list, your own questions and your own diary.

What it won't do

The honest limits for anyone who travels.

It doesn't work out driving time. You set one gap after each booking, say 30 minutes, for packing up and getting to the next person. It's the same gap every time. It doesn't look at a map, so it can't tell a five-minute hop from a forty-minute drive. Check the route before you send, and change a time if it's too tight.
It doesn't check whether someone is in your area. It can ask for their postcode, in your words. You decide whether you'll go there.
It never sends and never books. Every reply waits in your drafts. Your diary is read-only to it. Nothing is booked until you reply yourself, so you can still screen new clients the way you do now.
It doesn't answer medical questions. If an email mentions a condition, an operation or a health worry, it hands it to you. For foot health and reflexology, expect a fair share of emails to come to you this way.
It only sees email. Texts, WhatsApp and missed calls are still yours. If most of your clients book that way, it won't help much.

Setting up

About fifteen minutes, done yourself.

Sign in with Google, using the account your booking emails arrive in.
Type in your treatments, how long each takes, the gap you need between clients, your prices, your hours and your rules.
The Gmail filter is added for you. It labels booking emails so the assistant knows which ones to read. Nothing else in your inbox is looked at.
It checks everything works and shows you an example reply before you switch it on.

One honest warning: while Google finishes reviewing the app, connecting your account shows a screen saying "Google hasn't verified this app". Click Advanced, then continue. The home page explains why, and I'm happy to sit on a screen share while you do it.

Founding client · first 30 days free

£50 /month

No setup fee, no contract, no notice period. Your card is taken at the start, but you aren't charged until the free month is up. Cancel before then and it costs you nothing.

Start your free month

Not VAT registered, so that's the full amount.

Questions

Straight answers.

Does it know how far I have to drive between clients?

No. It adds the same gap after every booking, which you choose. It doesn't look up addresses or journey times, so check the route before you send the reply.

I work in different areas on different days. Can it handle that?

Not on its own. It knows your working hours, not where you'll be. If a time it offers is on a day you're in the wrong town, change it before you send.

Can it ask for the things I need before I'll book someone?

Yes. You write your own questions, like your postcode or whether this is a first visit. Each one is added to the reply, word for word, but only when the email hasn't already answered it.

I see some clients at a treatment room and travel to others. Will it cope?

You can list them as separate items with their own prices, like massage at home and massage at the studio. It offers times from one Google Calendar and one set of working hours.

Can I send the replies from my phone?

Yes. The drafts sit in Gmail, so they show up in the Gmail app on your phone. Open one, check it, and press send between clients.

What do I need to use it?

Your business email in Gmail or Google Workspace, and your diary in Google Calendar. If your appointments live in a separate booking app, copy them into Google Calendar first.

How much is it?

The first 30 days are free, then it's £50 a month. No contract and no notice period. Cancel before the free month ends and you pay nothing.