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Salon enquiries answered while you're with a client.

Someone emails at 10pm asking the price of a root tint and whether you've got Saturday. By the morning a reply is in your Gmail drafts. It has your price, your skin-test rule and real gaps from your diary. You read it and press send.

Sound familiar?

Your hands are in someone's hair when the emails come in.

Most salon websites say some version of the same thing. Book by phone. If there's no answer, leave a message and I'll get back to you. The "Book now" button opens a contact form, and a person has to reply to every one.

That's a sign of a full column, not a problem with you. But each of those emails is the same three questions. How much is it? When are you free? Do I need anything first? You already know the answers. They're in your price list and your diary.

So the first draft can be written from those, while you work.

An example

A new client asks about roots and a blow dry.

M
Megan · 9:58pm

Hiya, how much is roots and a blow dry? Could I come in Saturday morning? Not been to you before.

Drafted, waiting for you

Hi Megan, Thanks for getting in touch. A root tint is £55 and takes about an hour and a half. A blow dry is £28 and takes 45 minutes. That's £83 altogether, so allow about two hours and 15 minutes. Just so you know — the root tint needs a quick skin test at least 48 hours beforehand if you haven't had one with us in the last 6 months. Just pop in any time we're open and it takes two minutes. Saturday's a bit too soon for that, we're afraid, but here are a few that are free: • Tuesday 13th at 10am • Wednesday 14th at 2pm • Thursday 15th at 5.30pm What's the best number to reach you on? Just let me know which suits — nothing's held until you say yes.

What it did. It matched "roots" to your root tint, added the two prices and times together, and applied your 48-hour skin-test rule. That ruled Saturday out, so it offered the next real gaps. It asked for a phone number because the email didn't have one.

An example, with an invented client and invented prices. Yours would use your own list, your own rules and your own diary.

What it won't do

Better you hear this now than find it out later.

Setting up

About fifteen minutes, done yourself.

One honest warning: while Google finishes reviewing the app, connecting your account shows a screen saying "Google hasn't verified this app". Click Advanced, then continue. The home page explains why, and I'm happy to sit on a screen share while you do it.

Founding client · first 30 days free

£50 /month

No setup fee, no contract, no notice period. Your card is taken at the start, but you aren't charged until the free month is up. Cancel before then and it costs you nothing.

Not VAT registered, so that's the full amount.

Questions

Straight answers.

Does it work with Fresha, Booksy or Timely?

It reads one Google Calendar, nothing else. If your booking system can copy your appointments into a Google Calendar, pick that calendar during setup and it will work around them. If it can't, the assistant will offer times you're already booked, so check that first.

My clients spell balayage every way possible. Will it cope?

Yes, if you tell it. You add the words your clients actually use, like baliage, roots or gel mani, next to each treatment. Every one you add is matched straight to your price list.

Can it send replies on its own while I'm busy?

No. It writes drafts and never sends them. There's no send instruction in the code, and a test stops the build if one is ever added. You read each reply and press send yourself.

We're a salon with three stylists. Will it work?

It offers times from one Google Calendar. If all your bookings go into one shared calendar, it works from that. If each stylist has their own, it can only offer times from the one you pick.

What happens with an email it can't answer?

It hands it to you. You get a short holding reply in your drafts and a note saying what it wasn't sure about. It never guesses a price or a time to fill a gap.

What do I need to use it?

Your business email in Gmail or Google Workspace, and your diary in Google Calendar. If you sign in to your email at outlook.com or through your website host, it can't help you yet.

How much is it?

The first 30 days are free, then it's £50 a month. No contract and no notice period. Cancel before the free month ends and you pay nothing.

Give it a month and see.

If it hasn't earned its keep by the end of the free month, cancel in a click. Pausing it doesn't stop the payment; cancelling does.